Contact US

OluKai US

<p>All of our products display fit information for how the style runs in size, width, and arch. Reference the &#x201C;Fit Guide&#x201D; on the product page of the style you are interested in. You will need to scroll down on the product page until you see a Fit Guide that looks like this.</p>
<p><img alt="OluKai Fit Guide" max-width="633" src="https://hsfiles.gorgias.help/gm/help-centers/67512/attachment/c55e1231-f9a5-47b5-b237-6d3f5226cdb9.png?v=1599163234"></p>

All of our products display fit information for how the style runs in size, width, and arch. Reference the “Fit Guide” on the product page of the style you are interested in. You will need to scroll down on the product page until you see a Fit Guide

How do your shoes or sandals fit?

Products

I want to speak to someone – how do I contact customer service?

Buying Direct from OluKai Online

What is your phone number?

What's your email address?

What's your address?

How can I opt-out of catalog mailings?

How do I become an OluKai retailer or international distributor?

Where can I find information for events and athletes for sponsorship?

How do I find my nearest OluKai retailer?

How does OluKai reduce its environmental footprint?

Why does OluKai name each of their products Polynesian words?

About OluKai

I want to change or cancel my order

Orders

Can I buy Digital Gift Cards using Afterpay?

Can I pay my Afterpay balance early?

Will I be notified when a payment is due?

Is there a minimum age requirement for Afterpay?

Where can I find out more about Afterpay

Are there extra fees when I use Afterpay?

What if I can't pay an Afterpay installment?

How does the payment schedule work with Afterpay?

Is there a limit to how much I can spend on a single transaction using Afterpay?

How do I use Afterpay?

What Is Afterpay?

Afterpay

What is your Shipping Policy & How Much Does Shipping Cost

How long will it take my order to ship?

Which days do you deliver packages on?

I only received one item, where is the rest?

Do you guys offer international shipping?

Do you ship to P.O. Boxes?

Shipping

Can I return or exchange my gift?

When will I receive my Refund, Exchange, or eGift Card Refund?

How do I return or exchange my order?

Extended Holiday Returns & Exchanges

What is your return or exchange policy?

Returns & Exchanges

Where Can I Find OluKai Kid's Sandals and Shoes?

Where can I buy OluKai near me?

Do OluKai sandals and shoes have arch support?

Do you have replacement insoles available?

Do you carry vegan footwear?

Where are your products made?

Why are OluKai sandals and shoes so comfortable?

Are OluKai leather sandals and shoes waterproof?

If I wear a half size in shoes, how should I size my OluKai sandals or slippers?

How do I wash or care for my OluKai footwear?

Do you have a guarantee on your footwear?

What do I do if my sandals or shoes are damaged or defective?

How do I submit a warranty claim?

Warranty

How do I create and manage my OluKai profile? - Subscription Instructions

Profile

I'm having a problem with my Amazon Pay account or with trying to complete a purchase using my account. What do I do?

How do I make a payment with Amazon Pay?

How do I change my Amazon Pay account information?

What does it cost me to use Amazon Pay?

What payment methods can be used with Amazon Pay?

Am I protected when I use Amazon Pay?

How do I sign up for Amazon Pay?

What is Amazon Pay?

Amazon Pay

Who do I contact for questions about or issues with my Buy with Prime order?

What happens if my order is late?

When do I receive a refund for a returned item?

What is the return policy for Buy with Prime orders?

When do I receive a refund for a canceled order?

How do I cancel a Buy with Prime order?

Where can I check the status of my order?

What forms of payment are accepted when I check out using Buy with Prime?

Can I use Amazon Gift Cards or Amazon promotional discounts, when I check out using Buy with Prime?

Can I check out using Buy with Prime if I'm not in the US?

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

Do I have to be an Amazon Prime member to use Buy with Prime?

What is Buy with Prime and how does it work?

Amazon Buy with Prime

Can I use Afterpay to purchase a digital gift card?

Are you able to use digital gift cards at OluKai retail locations?

What is the dollar amount minimum and maximum that you can purchase?

How and where can you use a gift card in the checkout?

Do you offer physical gift cards or just digital?

Do you offer gift cards?

Gift Cards

Can OluKai insoles be worn with orthotics?

Are OluKai insoles suitable for all types of shoes?

How long do OluKai insoles last?

What are the materials in the insoles?

Are there any downsides to using OluKai insoles?

How do I clean and maintain my OluKai insoles?

What sets OluKai insoles apart from others on the market?

How do I know which OluKai insoles are right for my shoe?

How do OluKai insoles enhance my comfort while wearing OluKai footwear?

Insole Replacements

How long do I have to support the LA Fire Relief through purchase with OluKai?

Can I donate directly to the LA Fire Department Foundation?

LA Fire Relief Support

How will I know if my friend made a purchase?

Can I refer someone who’s already a customer?

Do I get a reward for each friend I refer?

How many friends can I refer?

How do I redeem my referral code at checkout?

How long do I have to use my referral code?

How can I share my referral code with friends and family?

Can I stack my referral code with other discounts?

Referral

How can I use Shop Pay?

I'm having a problem with my Shop Pay account or with trying to complete a purchase using my account. What do I do?

What does it cost me to use Shop Pay?

What is Shop Pay?

What is Shop Pay Installments

Shop Pay

How do your shoes or sandals fit?Updated 2 months ago