Am I protected when I use Amazon Pay?

Transaction disputes

When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon Pay A-to-z Guarantee for Customers. If you submit payment for a product or service and you don't receive the item or if it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement. If you are having any issues with your order, reach out and our Aloha Experience Team will dial you in.