We offer free returns within 30 days of purchase for items purchased at olukai.com. Items must be in new, unused condition with the original packaging and tags. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. You will receive a refund confirmation when your return is processed and the refund will be issued to the original payment method. Shipping charges are not refundable.