# olukai-store

> Public Help Center articles for olukai-store.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [I want to speak to someone – how do I contact customer service?](https://support.olukai.com/en-US/i-want-to-speak-to-someone-how-do-i-contact-customer-service-1121422.md): If you have any questions regarding all things OluKai, you may email Customer Service at [https://olukai.com/pages/contact-us] or calling (877)-789-5131. Phone Hours: Monday-Friday 8am-5pm PST.
- [Buying Direct from OluKai Online](https://support.olukai.com/en-US/buying-direct-from-olukai-online-1121437.md): OluKai.com is our only direct online retail website. We do not operate or offer any outlet or discount sites. Please be vigilant about buying OluKai at discount websites, as we have been alerted to other fraudulent sites.
- [What is your phone number?](https://support.olukai.com/en-US/what-is-your-phone-number-1121438.md): Have any questions? Give us a call! (877) 789-5131. Phone Hours: Monday-Friday 8am-5pm PST.
- [What's your email address?](https://support.olukai.com/en-US/whats-your-email-address-1121445.md): Our email address is info@olukai.com.
- [What's your address?](https://support.olukai.com/en-US/whats-your-address-1121446.md): The address for our headquarters is 10 Faraday, Irvine, CA 92618. We ship our orders from our Distribution Centers at 3591 Volunteer Boulevard, Henderson, NV 89044 US and 2965 188 Street, Surrey, BC V3S 9V5. We also have retail stores in Hawai‘i. Fin
- [How can I opt-out of catalog mailings?](https://support.olukai.com/en-US/how-can-i-opt-out-of-catalog-mailings-1121447.md): If you would like to be removed from our catalog mailing, submit your request for removal here
- [How do I become an OluKai retailer or international distributor?](https://support.olukai.com/en-US/how-do-i-become-an-olukai-retailer-or-international-distributor-1121456.md): Please send us your name, phone number, store/distribution name, store/distribution address to our customer service team, info@olukai.com, to be directed to the correct team.
- [Where can I find information for events and athletes for sponsorship?](https://support.olukai.com/en-US/where-can-i-find-information-for-events-and-athletes-for-sponsorship-1121457.md): For sponsorship and donation requests for events, please email the details to info@olukai.com. Our athlete sponsorship program is currently with the Hawaiian Lifeguard Association and Hawaiian Lifeguards. We do not have athlete sponsorship programs a
- [How do I find my nearest OluKai retailer?](https://support.olukai.com/en-US/how-do-i-find-my-nearest-olukai-retailer-1121463.md): Use our store locator to find a retailer near you.
- [How does OluKai reduce its environmental footprint?](https://support.olukai.com/en-US/how-does-olukai-reduce-its-environmental-footprint-1121473.md): We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring
- [Why does OluKai name each of their products Polynesian words?](https://support.olukai.com/en-US/why-does-olukai-name-each-of-their-products-polynesian-words-1121474.md): The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.
- [I want to change or cancel my order](https://support.olukai.com/en-US/i-want-to-change-or-cancel-my-order-1121472.md): We immediately send each order to our distribution center to begin processing and preparing it for shipment. We move as fast as possible, so we cannot change or cancel anything on your order. Please double check your shipping address before placing y
- [What is your Shipping Policy & How Much Does Shipping Cost](https://support.olukai.com/en-US/what-is-your-shipping-policy-and-how-much-does-shipping-cost-1121378.md): Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons. We offer standard and expedited shipping options. Standard shipping usually takes 3-5
- [How long will it take my order to ship?](https://support.olukai.com/en-US/how-long-will-it-take-my-order-to-ship-1121470.md): We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed. When your order ships, you will receive a confirmation with the tracking information letting you know i
- [Which days do you deliver packages on?](https://support.olukai.com/en-US/which-days-do-you-deliver-packages-on-1121458.md): Most of our orders are delivered by FedEx Home Delivery and they do deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout. Note: Shipments are only picked up Monday−Friday.
- [I only received one item, where is the rest?](https://support.olukai.com/en-US/i-only-received-one-item-where-is-the-rest-1121423.md): Only received part of your order?. If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some
- [Do you guys offer international shipping?](https://support.olukai.com/en-US/do-you-guys-offer-international-shipping-1121469.md): Currently, we do not offer international shipping on OluKai.com. Customers are able to shop at these official OluKai international websites:
- [Do you ship to P.O. Boxes?](https://support.olukai.com/en-US/do-you-ship-to-po-boxes-1121468.md): Yes, we are able to ship to P.O. Boxes.
- [Free Christmas Delivery - 2025](https://support.olukai.com/en-US/free-christmas-delivery---2025-1121448.md): Enjoy free Christmas Delivery on all orders between December 5th, 2025 and December 19th, 2025 before 10:00 PM PDT. Must select “Christmas Delivery” at checkout.
- [Can I return or exchange my gift?](https://support.olukai.com/en-US/can-i-return-or-exchange-my-gift-1121449.md): We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need t
- [When will I receive my Refund, Exchange, or eGift Card Refund?](https://support.olukai.com/en-US/when-will-i-receive-my-refund-exchange-or-egift-card-refund-1121450.md): For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing:. If you elect to use a shipping courier, as soon as the package with our pre-paid shipping label is delivered by the courier
- [How do I return or exchange my order?](https://support.olukai.com/en-US/how-do-i-return-or-exchange-my-order-1121451.md): We offer two options for returning your items to us:. You will need your order number to begin processing your return or exchange. You can find your order number on:. For more details on our return & exchange policy please visit "What is your return
- [Extended Holiday Returns & Exchanges](https://support.olukai.com/en-US/extended-holiday-return-period-1121452.md): Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 26th at our return portal here. As always, free
- [What is your return or exchange policy?](https://support.olukai.com/en-US/what-is-your-return-or-exchange-policy-1121471.md): Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value. All other returns for refund will be charged between $5 - $7 restocking fee
- [Do you have a guarantee on your footwear?](https://support.olukai.com/en-US/do-you-have-a-guarantee-on-your-footwear-1121453.md): OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion. Start your warranty claim here. How do I submit a warranty claim?
- [What do I do if my sandals or shoes are damaged or defective?](https://support.olukai.com/en-US/what-do-i-do-if-my-sandals-or-shoes-are-damaged-or-defective-1121464.md): All orders placed thru OluKai.com and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location
- [How do I submit a warranty claim?](https://support.olukai.com/en-US/how-do-i-submit-a-warranty-claim-1121466.md): If your sandals or shoes are covered under warranty, please start your warranty claim here or send us an email at info@olukai.com along with all of the details below. We can only process your warranty claim once all items are received. *This warranty
- [Can I buy Digital Gift Cards using Afterpay?](https://support.olukai.com/en-US/can-i-buy-digital-gift-cards-using-afterpay-1121424.md): At this time, OluKai.com does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.
- [Can I pay my Afterpay balance early?](https://support.olukai.com/en-US/can-i-pay-my-afterpay-balance-early-1121425.md): You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."
- [Will I be notified when a payment is due?](https://support.olukai.com/en-US/will-i-be-notified-when-a-payment-is-due-1121426.md): Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.
- [Is there a minimum age requirement for Afterpay?](https://support.olukai.com/en-US/is-there-a-minimum-age-requirement-for-afterpay-1121427.md): Afterpay is only offered to customers over the age of 18.
- [Where can I find out more about Afterpay](https://support.olukai.com/en-US/where-can-i-find-out-more-about-afterpay-1121428.md): For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.
- [Are there extra fees when I use Afterpay?](https://support.olukai.com/en-US/are-there-extra-fees-when-i-use-afterpay-1121429.md): Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payment
- [What if I can't pay an Afterpay installment?](https://support.olukai.com/en-US/what-if-i-cant-pay-an-afterpay-installment-1121430.md): If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For m
- [How does the payment schedule work with Afterpay?](https://support.olukai.com/en-US/how-does-the-payment-schedule-work-1121431.md): Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. You can log in to your Afterpay account anytime
- [Is there a limit to how much I can spend on a single transaction using Afterpay?](https://support.olukai.com/en-US/is-there-a-limit-to-how-much-i-can-spend-on-a-single-transaction-using-afterpay-1121432.md): Yes, your cart value must not exceed $2,000 to use Afterpay with OluKai.
- [How do I use Afterpay?](https://support.olukai.com/en-US/how-do-i-use-afterpay-1121433.md): Shop OluKai.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you've used Afterpay before, just log into your
- [What Is Afterpay?](https://support.olukai.com/en-US/what-is-afterpay-1121434.md): Pay in 4 installments with zero interests and no fees when you pay on time. Choose Afterpay as your payment method at checkout. Instantly create your account and complete your purchase. Things to know: 1. Pay for your purchases in four interest-free
- [How do I create and manage my OluKai profile? - Subscription Instructions](https://support.olukai.com/en-US/how-do-i-create-and-manage-my-olukai-profile-1121435.md): Creating and managing your profile preferences on OluKai.com is a breeze. Just follow these steps:. 1: Create Your Account. 2: Customize Your Profile. 3: Manage Your Preferences. 4: Keep Track of Your Orders
- [Can I use Afterpay to purchase a digital gift card?](https://support.olukai.com/en-US/can-i-use-afterpay-to-purchase-a-digital-gift-card-1121371.md): At this time, OluKai.com does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.
- [Are you able to use digital gift cards at OluKai retail locations?](https://support.olukai.com/en-US/are-you-able-to-use-digital-gift-cards-at-olukai-retail-locations-1121372.md): Yes, our digital gift cards are redeemable at Olukai official retail locations, allowing you to purchase in-store. Simply present your digital gift card during your visit to any of our six retail stores to make a purchase.
- [What is the dollar amount minimum and maximum that you can purchase?](https://support.olukai.com/en-US/what-is-the-dollar-amount-minimum-and-maximum-that-you-can-purchase-1121373.md): Our digital gift cards come with a minimum value of $25 and a maximum of $400. You can purchase digital gift cards in $100 increments. Unfortunately, we do not offer custom amounts at this time.
- [How and where can you use a gift card in the checkout?](https://support.olukai.com/en-US/how-and-where-can-you-use-a-gift-card-in-the-checkout-1121374.md): To use your digital gift card, enter the code in the designated "Discount Code" or "Gift Card" field during checkout. This field is located on the shipping method screen during checkout. Simply input the full code and click "Apply" to redeem the gift
- [Do you offer physical gift cards or just digital?](https://support.olukai.com/en-US/do-you-offer-physical-gift-cards-or-just-digital-1121375.md): Currently, we exclusively offer digital gift cards. You can purchase those online here. Once ordered, you'll receive your digital gift card via email within minutes.
- [Do you offer gift cards?](https://support.olukai.com/en-US/do-you-offer-gift-cards-at-all-1121376.md): Yes, we offer digital gift cards for $50, $100, $150, $200, & $250. You can purchase a digital gift card online here.
- [Who is eligible for the GovX ID Discount?](https://support.olukai.com/en-US/who-is-eligible-for-the-govx-id-discount-4326182.md): The GovX ID Discount is available to:. U.S. Military (Active Duty, Veterans, Retirees). First Responders. Teachers. Government Employees. Eligibility is verified securely through GovX via the footer on our website or This Link.
- [What is the discount?](https://support.olukai.com/en-US/what-is-the-discount-4326456.md): Eligible customers receive:. 10% off their entire order. $60 minimum purchase required. One-time use per customer. Can be combined with shipping discounts. A few important details:. Each code is unique to OluKai. Codes are generated in real time (not
- [Where can I use the GovX ID Discount?](https://support.olukai.com/en-US/where-can-i-use-the-govx-id-discount-4326457.md): The GovX ID Discount can be used:. On OluKai.com
- [Is my information secure?](https://support.olukai.com/en-US/is-my-information-secure-4326459.md): Yes. Eligibility verification is handled directly by GovX using secure authentication. OluKai does not store or access your personal verification details.
- [How do I redeem the GovX ID Discount online?](https://support.olukai.com/en-US/how-do-i-redeem-the-govx-id-discount-online-4326458.md): Click the GovX ID verification link on our site. Verify your eligibility through GovX. A unique discount code will be generated for you. Enter the code at checkout to receive your discount.
- [What is an HSA/FSA Account?](https://support.olukai.com/en-US/what-is-an-hsafsa-account-6185982.md): Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) are tax-advantaged savings accounts that help you to pay for healthcare expenses.
- [What is Flex and what is their relationship with OluKai?](https://support.olukai.com/en-US/what-is-flex-and-what-is-their-relationship-with-olukai-6185983.md): OluKai has partnered with Flex to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA). This means you can now use your HSA or FSA debit card to buy OluKai Products with pre-tax dollars, resulting in savings of 30-40%
- [How much will I save using my HSA/ FSA funds?](https://support.olukai.com/en-US/how-much-will-i-save-using-my-hsa-fsa-funds-6185985.md): Since these funds are pre-tax, you could save up to 30-40% depending on your tax bracket!
- [How to make a purchase with Flex?](https://support.olukai.com/en-US/how-to-make-a-purchase-with-flex-6185984.md): Select Flex as your payment option during checkout to pay with your HSA/FSA card. HSA/FSA cards cannot be processed through the standard credit card checkout option.
- [Do I need a prescription to purchase OluKai products with HSA/FSA dollars?](https://support.olukai.com/en-US/do-i-need-a-prescription-to-purchase-olukai-products-with-hsafsa-dollars-6185986.md): No, but our products require documentation from a licensed healthcare provider stating that the item is necessary to treat or manage a specific medical condition. This documentation is called a Letter of Medical Necessity (LOMN). If a product require
- [What is a Letter of Medical Necessity?](https://support.olukai.com/en-US/what-is-a-letter-of-medical-necessity-6185987.md): A Letter of Medical Necessity is a formal document from a licensed healthcare provider stating that a specific product or service is required to treat, manage, or prevent a medical condition. This documentation is often required by HSA/FSA administra
- [Can I also get/use a Letter of Medical Necessity from my doctor or health care provider?](https://support.olukai.com/en-US/can-i-also-getuse-a-letter-of-medical-necessity-from-my-doctor-or-health-care-provider-6185989.md): While Flex offers a telehealth consultation within the checkout process for a frictionless experience, you may request a Letter of Medical Necessity from your health care provider instead and submit your purchase for reimbursement with your FSA/ HSA
- [Why is my HSA/ FSA Card being declined?](https://support.olukai.com/en-US/why-is-my-hsa-fsa-card-being-declined-6185990.md): HSA/FSA cards are debit cards, and the most common reason for declines is insufficient funds. Please reach out to your HSA/FSA administrator to confirm your balance.
- [My HSA/ FSA claim was denied. What should I do?](https://support.olukai.com/en-US/my-hsa-fsa-claim-was-denied-what-should-i-do-6185991.md): We strongly recommend checking with your HSA/FSA provider to confirm if the items you are purchasing are eligible prior to completing your purchase. However, if you believe your claim has been wrongly denied, please send over any response from your H
- [Does my employer's specific plan affect my FSA eligibility?](https://support.olukai.com/en-US/does-my-employers-specific-plan-affect-my-fsa-eligibility-6185992.md): Yes. While the IRS sets general guidelines for FSA-eligible items, individual employers have the right to further restrict what their specific plan covers. We recommend checking with your employer’s HR department or your plan administrator to confirm
- [If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?](https://support.olukai.com/en-US/if-i-do-not-have-enough-funds-in-my-hsafsa-account-to-cover-my-purchase-in-full-can-i-still-use-flex-at-checkout-6185993.md): Yes, you may use the remaining funds on your purchase of eligible items, and a credit or debit card to cover the remainder.
- [When will I receive my itemized receipt?](https://support.olukai.com/en-US/when-will-i-receive-my-itemized-receipt-6185994.md): Flex will email you an itemized receipt within two hours of your purchase.
- [I submitted my Flex itemized receipt for reimbursement and my FSA requires more information](https://support.olukai.com/en-US/i-submitted-my-flex-itemized-receipt-for-reimbursement-and-my-fsa-requires-more-information-6185996.md): Please forward the request from your FSA to support@withflex.com, who can assist with additional information or a new receipt.
- [What happens if I need to return an HSA/FSA eligible item?](https://support.olukai.com/en-US/what-happens-if-i-need-to-return-an-hsafsa-eligible-item-6185997.md): Your return will follow the same process and policies as all items at OluKai. However, if you used FSA funds before the end of the year and request a return in the following year, refunds may not be available unless your FSA plan offers an extension
- [When I tried to check out with HSA/FSA eligible products, but it says the state I live in is ineligible. Why?](https://support.olukai.com/en-US/when-i-tried-to-check-out-with-hsafsa-eligible-products-but-it-says-the-state-i-live-in-is-ineligible-why-6185998.md): Certain states - Louisiana, New Mexico, and Mississippi, have local and state laws limiting telehealth services. Flex is unfortunately unable to provide Telehealth Consultations and Letters of Medical Necessity to customers in these states but you ma
- [I'm having a problem with my Amazon Pay account or with trying to complete a purchase using my account. What do I do?](https://support.olukai.com/en-US/im-having-a-problem-with-my-amazon-pay-account-or-with-trying-to-complete-a-purchase-using-my-account-what-do-i-do-1121401.md): If your payment method is set up correctly, check that you have updated your browser's settings to allow third-party cookies. If the option is turned on and you still cannot complete your purchase, Contact Us by emailing info@olukai.com.
- [How do I make a payment with Amazon Pay?](https://support.olukai.com/en-US/how-do-i-make-a-payment-with-amazon-pay-1121402.md): When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method.
- [How do I change my Amazon Pay account information?](https://support.olukai.com/en-US/how-do-i-change-my-amazon-pay-account-information-1121403.md): You can manage most aspects of your Amazon account for Amazon Pay on Amazon.com.
- [What does it cost me to use Amazon Pay?](https://support.olukai.com/en-US/what-does-it-cost-me-to-use-amazon-pay-1121404.md): It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees.
- [What payment methods can be used with Amazon Pay?](https://support.olukai.com/en-US/what-payment-methods-can-be-used-with-amazon-pay-1121405.md): Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.
- [Am I protected when I use Amazon Pay?](https://support.olukai.com/en-US/am-i-protected-when-i-use-amazon-pay-1121406.md): When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon Pay A-to-z Guarantee for Customers. If you submit payment for a product or serv
- [How do I sign up for Amazon Pay?](https://support.olukai.com/en-US/how-do-i-sign-up-for-amazon-pay-1121407.md): If you already have an account with Amazon, you only have to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.
- [What is Amazon Pay?](https://support.olukai.com/en-US/what-is-amazon-pay-1121408.md): Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, and in apps. To make a payment, you can use any of the payment meth
- [Who do I contact for questions about or issues with my Buy with Prime order?](https://support.olukai.com/en-US/who-do-i-contact-for-questions-about-or-issues-with-my-buy-with-prime-order-1121352.md): For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, co
- [What happens if my order is late?](https://support.olukai.com/en-US/what-happens-if-my-order-is-late-1121353.md): Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:. If you don’t receive your order in the estimated time frame, we recommend that you:. If you co
- [When do I receive a refund for a returned item?](https://support.olukai.com/en-US/when-do-i-receive-a-refund-for-a-returned-item-1121354.md): For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can t
- [What is the return policy for Buy with Prime orders?](https://support.olukai.com/en-US/what-is-the-return-policy-for-buy-with-prime-orders-1121355.md): Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the B
- [When do I receive a refund for a canceled order?](https://support.olukai.com/en-US/when-do-i-receive-a-refund-for-a-canceled-order-1121356.md): If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.
- [How do I cancel a Buy with Prime order?](https://support.olukai.com/en-US/how-do-i-cancel-a-buy-with-prime-order-1121357.md): After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.
- [Where can I check the status of my order?](https://support.olukai.com/en-US/where-can-i-check-the-status-of-my-order-1121358.md): There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You ca
- [What forms of payment are accepted when I check out using Buy with Prime?](https://support.olukai.com/en-US/what-forms-of-payment-are-accepted-when-i-check-out-using-buy-with-prime-1121359.md): Shopify Payments processes payments for Buy with Prime orders. However, you still use your Amazon Pay account, so that Amazon can verify your Prime member status and you can use the shipping and payment information stored in your Amazon account.
- [Can I use Amazon Gift Cards or Amazon promotional discounts, when I check out using Buy with Prime?](https://support.olukai.com/en-US/can-i-use-amazon-gift-cards-or-amazon-promotional-discounts-when-i-check-out-using-buy-with-prime-1121360.md): No, Amazon.com Gift Cards or promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as det
- [Can I check out using Buy with Prime if I'm not in the US?](https://support.olukai.com/en-US/can-i-check-out-using-buy-with-prime-if-im-not-in-the-us-1121361.md): No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.
- [Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?](https://support.olukai.com/en-US/is-it-similar-to-the-shopping-experience-that-im-familiar-with-as-an-amazon-prime-member-1121362.md): Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love. Note: All Buy with Prime orders must be 1-unit orders to check out with Prime.
- [How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?](https://support.olukai.com/en-US/how-do-i-make-a-purchase-using-my-prime-shopping-benefits-on-sites-beyond-amazon-dot-com-1121363.md): When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping i
- [Do I have to be an Amazon Prime member to use Buy with Prime?](https://support.olukai.com/en-US/do-i-have-to-be-an-amazon-prime-member-to-use-buy-with-prime-1121364.md): Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores. You will need to sign in to your Amazon Prime account or sign up before purchasing.
- [What is Buy with Prime and how does it work?](https://support.olukai.com/en-US/what-is-buy-with-prime-and-how-does-it-work-1121365.md): Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you s
- [Can OluKai insoles be worn with orthotics?](https://support.olukai.com/en-US/can-olukai-insoles-be-worn-with-orthotics-1121379.md): OluKai footbeds will provide a high-level of comfort and support, but are not a replacement for orthotic footbeds, especially those that are custom made. Consumers with a specific orthotic will not be able to combine our footbed with their orthotic.
- [Are OluKai insoles suitable for all types of shoes?](https://support.olukai.com/en-US/are-olukai-insoles-suitable-for-all-types-of-shoes-1121380.md): Our footbeds are suitable for OluKai products. There are slight variations in shape and space depending on the style of shoe you have, so please reference the list of compatible before purchasing. Given the unique shape and contour of OluKai footbeds
- [How long do OluKai insoles last?](https://support.olukai.com/en-US/how-long-do-olukai-insoles-last-1121381.md): Timing can be relative based on a variety of factors, but the answer to this question should likely align with our brand’s one-year product guarantee against manufacturer’s defects.
- [What are the materials in the insoles?](https://support.olukai.com/en-US/what-are-the-materials-in-the-insoles-1121382.md): OluKai footbeds feature polyurethane (PU) foam which provides the soft, squishy comfort and all-day arch support. Depending on the style of product, the topcloth materials can vary from: full-grain leather, an airy mesh, a soft-to-the-touch microfibe
- [Are there any downsides to using OluKai insoles?](https://support.olukai.com/en-US/are-there-any-downsides-to-using-olukai-insoles-1121383.md): Nope! Because our insoles are designed to peak comfort and performance, they're are no downsides to wearing them. And since you can throw them in the washing machine, they'll last much longer than your average pair.
- [How do I clean and maintain my OluKai insoles?](https://support.olukai.com/en-US/how-do-i-clean-and-maintain-my-olukai-insoles-1121384.md): Most of our insoles are removable and washable. Just throw them in the washer and go. We recommend putting them in a delicates bag first. For more specific care instructions, visit https://olukai.com/pages/how-to-clean-olukai
- [What sets OluKai insoles apart from others on the market?](https://support.olukai.com/en-US/what-sets-olukai-insoles-apart-from-others-on-the-market-1121385.md): It all comes back to our Wet Sand Principle. Every pair of footwear (including slippers) is designed to capture the feeling of a barefoot stepping into wet sand. All at once, it cups the heel, fills the arch, and splays the toes—molding to the foot r
- [How do I know which OluKai insoles are right for my shoe?](https://support.olukai.com/en-US/how-do-i-know-which-olukai-insoles-are-right-for-my-shoe-1121386.md): Finding the right insole for your shoe is a breeze. Here's a list of our insoles and the styles that they're compatible with. If you're having trouble finding the insole you need, you can always reach out to our Aloha Experience team.
- [How do OluKai insoles enhance my comfort while wearing OluKai footwear?](https://support.olukai.com/en-US/how-do-olukai-insoles-enhance-my-comfort-while-wearing-olukai-footwear-1121387.md): Our insoles are designed to cradle your feet in lasting comfort. They are anatomically contoured to hug the curves of your feet and provide true arch support. The arch is one of the most important structural elements of your feet. Its shape allows yo
- [Where Can I Find OluKai Kid's Sandals and Shoes?](https://support.olukai.com/en-US/where-can-i-find-olukai-kids-sandals-and-shoes-1121439.md): Mahalo for your interest in our kid's collection. Unfortunately, we no longer sell kid's sandals and shoes on OluKai.com. No worries though! You can still shop select styles at Nordstrom. Apologies for any inconvenience. We hope you can find a pair o
- [Where can I buy OluKai near me?](https://support.olukai.com/en-US/where-can-i-buy-olukai-near-me-1121442.md): Our Store Locator will be able to assist you with finding retail locations in your general region that carry OluKai products. Please click on the following link to be directed to our Store Locator --> https://www.olukai.com/store-locator/
- [Do OluKai sandals and shoes have arch support?](https://support.olukai.com/en-US/do-olukai-sandals-and-shoes-have-arch-support-1121443.md): On our main categories such as Men’s Sandals, or Women’s Shoes, you can filter the products by arch support: Low, Standard, and High. Follow these steps to filter the products:. You can use the direct links below to apply the filter. Men’s Sandals. M
- [How do your shoes or sandals fit?](https://support.olukai.com/en-US/how-do-your-shoes-or-sandals-fit-1121454.md): All of our products display fit information for how the style runs in size, width, and arch. Reference the “Fit Guide” on the product page of the style you are interested in. You will need to scroll down on the product page until you see a Fit Guide
- [Do you have replacement insoles available?](https://support.olukai.com/en-US/do-you-have-replacement-insoles-available-1121455.md): Yes, we do have most replacement insoles available. You can find insole replacements available for purchase here. If your insoles are defective, please send a photo of the defect along with the style information of the shoe (printed on the inside upp
- [Do you carry vegan footwear?](https://support.olukai.com/en-US/do-you-carry-vegan-footwear-1121459.md): Yes! We have two basic types of product at OluKai, Mauka (towards the land) and Makai (towards the sea). Our Makai products are made to be water friendly and made from all synthetic material, no animal products. Our Mauka products are generally close
- [Where are your products made?](https://support.olukai.com/en-US/where-are-your-products-made-1121460.md): All of our footwear is designed and developed in the United States and manufactured in Vietnam and China.
- [Why are OluKai sandals and shoes so comfortable?](https://support.olukai.com/en-US/why-are-olukai-sandals-and-shoes-so-comfortable-1121461.md): It’s a combination of premium materials and contoured shapes that form the structure of OluKai. At the core of all our footwear is our anatomical footbed; a biomechanically engineered shape that supports and positions your entire foot naturally, allo
- [Are OluKai leather sandals and shoes waterproof?](https://support.olukai.com/en-US/are-olukai-leather-sandals-and-shoes-waterproof-1121462.md): OluKai leather sandals and shoes are water-resistant, not waterproof.
- [If I wear a half size in shoes, how should I size my OluKai sandals or slippers?](https://support.olukai.com/en-US/if-i-wear-a-half-size-in-shoes-how-should-i-size-my-olukai-sandals-or-slippers-1121465.md): Our sandals and slippers only come in full sizes. Fit can be a bit difficult to determine, as it is usually your personal preference. In most cases, sizing up to the next size will offer the best fit. For example, if you wear a 10.5 in shoes, a size
- [How do I wash or care for my OluKai footwear?](https://support.olukai.com/en-US/how-do-i-wash-or-care-for-my-olukai-footwear-1121467.md): We’ve got you covered - no matter what your shoes are covered in. Follow this guide on how to clean OluKai sandals, shoes, slippers, and boots.
- [How will I know if my friend made a purchase?](https://support.olukai.com/en-US/how-will-i-know-if-my-friend-made-a-purchase-1121344.md): You’ll receive an email notification once your friend successfully completes their purchase, along with details on how to claim your $20 reward.
- [Can I refer someone who’s already a customer?](https://support.olukai.com/en-US/can-i-refer-someone-whos-already-a-customer-1121345.md): No, the referral program is only for introducing new customers to OluKai. The person you refer must be a new customer who hasn’t made a purchase with us before.
- [Do I get a reward for each friend I refer?](https://support.olukai.com/en-US/do-i-get-a-reward-for-each-friend-i-refer-1121346.md): You’ll receive up to (3) $20 rewards for a successful referrals, regardless of how many friends you refer.
- [How many friends can I refer?](https://support.olukai.com/en-US/how-many-friends-can-i-refer-1121347.md): You can refer as many friends as you'd like! Each friend is eligible to receive the $20 gift toward their first purchase if they are a new customer to OluKai.
- [How do I redeem my referral code at checkout?](https://support.olukai.com/en-US/how-do-i-redeem-my-referral-code-at-checkout-1121348.md): To redeem your referral code, enter the code you received via email into the “Code” field at checkout, or simply click redeem from your referral email. Be sure to check out under the same email address that received the referral email. The $20 credit
- [How long do I have to use my referral code?](https://support.olukai.com/en-US/how-long-do-i-have-to-use-my-referral-code-1121349.md): Both you and your friend have 30 days to use your referral code from the day you receive it via email.
- [How can I share my referral code with friends and family?](https://support.olukai.com/en-US/how-can-i-share-my-referral-code-with-friends-and-family-1121350.md): You can share your referral code by entering your friend's email address on our referral page, or you can copy your unique referral link and share it with multiple people via email, text, or social media.
- [Can I stack my referral code with other discounts?](https://support.olukai.com/en-US/can-i-stack-my-referral-code-with-other-discounts-1121351.md): No, your referral code can not be stacked with other discount codes in checkout.
- [How can I use Shop Pay?](https://support.olukai.com/en-US/how-can-i-use-shop-pay-1121367.md): To use Shop Pay, you will need to:. If you are using Shop Pay Installments, then Capital One cards aren't accepted.
- [I'm having a problem with my Shop Pay account or with trying to complete a purchase using my account. What do I do?](https://support.olukai.com/en-US/im-having-a-problem-with-my-shop-pay-account-or-with-trying-to-complete-a-purchase-using-my-account-what-do-i-do-1121368.md): Verify that you are entering the email address and password that are associated with your Shop account correctly when you are trying to complete a purchase. If your payment method is set up correctly, check that you have updated your browser's settin
- [What does it cost me to use Shop Pay?](https://support.olukai.com/en-US/what-does-it-cost-me-to-use-shop-pay-1121369.md): It does not cost anything to use Shop Pay. Using Shop Pay adds no fees to your transaction with the merchant. For installment orders that are split into four biweekly payments, there are no additional charges, interest rates, or late fees. For instal
- [What is Shop Pay?](https://support.olukai.com/en-US/what-is-shop-pay-1121370.md): Shop Pay is an accelerated checkout option. It allows you to save your email address, credit card, and shipping and billing information, making the checkout process faster and more convenient.
- [What is Shop Pay Installments](https://support.olukai.com/en-US/what-is-shop-pay-installments-1163143.md): What is Shop Pay Installments?. Shop Pay Installments is a flexible payment option that allows you to split your purchase into multiple interest-free or low-interest payments at checkout. This feature, powered by Affirm, makes it easier to budget you