Amazon Buy with Prime

Who do I contact for questions about or issues with my Buy with Prime order?

For questions about your order, go to the order details page using the link in your confirmation email or the Buy with Prime Orders tab in your Amazon account. If you have additional questions or experience an issue with your Buy with Prime order, co

What happens if my order is late?

Most Buy with Prime orders arrive on time, but orders can sometimes show up after the estimated delivery date. Possible reasons for late delivery include:. If you don’t receive your order in the estimated time frame, we recommend that you:. If you co

When do I receive a refund for a returned item?

For eligible items, a refund is processed when the item is dropped off at the location that you selected when initiating your return. Otherwise, the refund is processed when the item is received and reviewed at the Amazon fulfillment center. It can t

What is the return policy for Buy with Prime orders?

Some items in Buy with Prime orders are eligible for return and refund. To start a return, view your order status from the link in the email that you received after you placed your order or from your Amazon account on the Your Orders page under the B

When do I receive a refund for a canceled order?

If the cancellation is successful, you can expect to receive your refund within 3-5 business days after the cancellation is confirmed.

How do I cancel a Buy with Prime order?

After you place an order using Buy with Prime, you can initiate an order cancellation from the order detail page if it hasn't already shipped. The link to the order detail page is included in your order confirmation email.

Where can I check the status of my order?

There are two ways to check your Buy with Prime order status. You can check the order status in your Amazon account on the Your Orders page under the Buy with Prime Orders tab, which is viewable in your account on desktop or in the mobile app. You ca

What forms of payment are accepted when I check out using Buy with Prime?

Shopify Payments processes payments for Buy with Prime orders. However, you still use your Amazon Pay account, so that Amazon can verify your Prime member status and you can use the shipping and payment information stored in your Amazon account.

Can I use Amazon Gift Cards or Amazon promotional discounts, when I check out using Buy with Prime?

No, Amazon.com Gift Cards or promotional discounts can’t be used as a payment method to place an order using Buy with Prime. Amazon.com Gift Cards can only be used to purchase eligible goods and services on Amazon.com and certain related sites as det

Can I check out using Buy with Prime if I'm not in the US?

No, Buy with Prime orders can only be placed and shipped to addresses within the contiguous US, Alaska, Hawaii, and Puerto Rico.

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

Yes, Buy with Prime offers the fast, free delivery, easy returns, and seamless checkout that Prime members love. Note: All Buy with Prime orders must be 1-unit orders to check out with Prime.

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

When you decide to purchase a product offering Buy with Prime on a brand’s ecommerce site, you’re prompted to sign in to your Amazon account. After your Prime membership is verified, your order is processed using your preferred payment and shipping i

Do I have to be an Amazon Prime member to use Buy with Prime?

Yes, you must be a Prime member to purchase products using Buy with Prime at participating online stores. You will need to sign in to your Amazon Prime account or sign up before purchasing.

What is Buy with Prime and how does it work?

Buy with Prime allows millions of US-based Amazon Prime members to shop directly from participating online stores with the trusted experience that you expect from Amazon—including fast, free delivery, a seamless checkout, and easy returns. When you s