Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons. We offer standard and expedited shipping options. Standard shipping usually takes 3-5

<h3 id="processing-time"><strong>Processing Time:</strong></h3><p>Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons.</p><h3 id="shipping-options"><strong>Shipping Options:</strong></h3><p>We offer standard and expedited shipping options. Standard shipping usually takes 3-5 days, while expedited shipping takes 2-3 days. Please refer to the checkout page for specific delivery estimates based on your location.</p><p>During holiday season we offer Upgraded Christmas Delivery. Select the <strong>Christmas Delivery</strong> shipping option in checkout to get your order by Christmas. Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.</p><h3 id="free-shipping"><strong>Free Shipping:</strong></h3><p>All orders totaling $120+ receive<strong>&#xA0;free, standard shipping.</strong>*</p><p>During holiday shipping promotion, All orders receive <strong>free upgraded christmas delivery shipping</strong>.*</p><p>*Offer Excludes Puerto Rico, Guam, U.S. Virgin Islands, Military Addresses, and PO Box Addresses.</p><h3 id="contact-us"><strong>Contact Us:</strong></h3><p>If you have any questions or concerns regarding your order&apos;s shipping, feel free to contact our <a href="https://olukai.com/pages/contact-us">Customer Support Team&#xA0;</a> or calling us at +1 (877)-789-5131.</p><p><br></p><div class="flex gap-1"><br></div><div class="h-32 md:h-48 flex-shrink-0"><br></div><div class="h-full flex ml-1 md:w-full md:m-auto md:mb-4 gap-0 md:gap-2 justify-center"><br></div>

What is your Shipping Policy & How Much Does Shipping Cost

Only received part of your order?. If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some

<p><strong>Only received part of your order?</strong></p>
<p>If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don&apos;t miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though you ordered everything together. We call this a&#xA0;<strong>split order</strong>.</p>
<p><strong>How do I track the rest of my order?</strong>
If your order has been split, you will receive an email with your tracking details for each separate delivery.</p>
<p><strong>Please note:</strong>&#xA0;You won&apos;t receive both tracking numbers at the same time as they will be dispatched separately, from different locations, which means different dispatch times.</p>
<p>If your order arrives and you&apos;re missing one or more items, we recommend double-checking your emails to see if you&apos;ve received any additional tracking numbers. If not, <a href="https://olukai.com/pages/contact-us">contact our Aloha Experience Team</a> and we can provide you with tracking updates.</p>

I only received one item, where is the rest?

Currently, we do not offer international shipping on OluKai.com. Customers are able to shop at these official OluKai international websites:

<p>Currently, we do not offer international shipping on OluKai.com. Customers are able to shop at these&#xA0;official OluKai international websites:</p>
<ul>
<li>Canada:&#xA0;<a href="https://olukai.ca">OluKai.ca</a></li>
<li>UK: <a href="https://olukai.co.uk/">OluKai.co.uk</a></li>
<li>Australia: <a href="https://olukai.com.au/">OluKai.com.au</a></li>
<li>Europe: <a href="https://www.olukaishop.nl/en/">OluKaishop.nl</a></li>
</ul>

Do you guys offer international shipping?

<p>Yes, we are able to ship to P.O. Boxes.</p>

Do you ship to P.O. Boxes?

Enjoy free Christmas Delivery on all orders between December 15th, 2026 and December 22nd, 2026. Must select “Christmas Delivery” at checkout.

<p id="isPasted">Enjoy free Christmas Delivery on all orders between December 15th, 2026 and December 22nd, 2026. Must select &#x201C;Christmas Delivery&#x201D; at checkout.</p>

Free Christmas Delivery - 2026

You’ll receive a confirmation email with tracking once your order ships. Shipments are picked up Monday-Friday only. Questions? Contact our Customer Support Team here

<p id="isPasted">You&#x2019;ll receive a confirmation email with tracking once your order ships. Shipments are picked up Monday-Friday only.</p><p>Questions? Contact our Customer Support Team <a href="https://olukai.com/pages/olukai-help-center#contact-us-section">here</a></p>

When will my order ship and arrive?

Contact US

OluKai US

Shipping

Why does OluKai name each of their products Polynesian words?

How does OluKai reduce its environmental footprint?

Buying Direct from OluKai Online

How do I find my nearest OluKai retailer?

Where can I find information for events and athletes for sponsorship?

How do I become an OluKai retailer or international distributor?

About OluKai

I want to change or cancel my order

Orders

Can I return or exchange my gift?

When will I receive my Refund, Exchange, or eGift Card Refund?

How do I return or exchange my order?

Extended Holiday Returns & Exchanges

What is your return or exchange policy?

Returns & Exchanges

Do you have a guarantee on your footwear?

What do I do if my sandals or shoes are damaged or defective?

How do I submit a warranty claim?

Warranty

Can I buy Digital Gift Cards using Afterpay?

Can I pay my Afterpay balance early?

Will I be notified when a payment is due?

Is there a minimum age requirement for Afterpay?

Where can I find out more about Afterpay

Are there extra fees when I use Afterpay?

What if I can't pay an Afterpay installment?

How does the payment schedule work with Afterpay?

Is there a limit to how much I can spend on a single transaction using Afterpay?

How do I use Afterpay?

What Is Afterpay?

Afterpay

How do I create and manage my OluKai profile? - Subscription Instructions

Profile

Can I use Afterpay to purchase a digital gift card?

Are you able to use digital gift cards at OluKai retail locations?

What is the dollar amount minimum and maximum that you can purchase?

How and where can you use a gift card in the checkout?

Do you offer physical gift cards or just digital?

Do you offer gift cards?

Gift Cards

Who is eligible for the GovX ID Discount?

What is the discount?

Where can I use the GovX ID Discount?

Is my information secure?

How do I redeem the GovX ID Discount online?

GovX Gift: Military, First Responders, Teachers, Gov. Employees

What is an HSA/FSA Account?

What is Flex and what is their relationship with OluKai?

How much will I save using my HSA/ FSA funds?

How to make a purchase with Flex?

Do I need a prescription to purchase OluKai products with HSA/FSA dollars?

What is a Letter of Medical Necessity?

Can I also get/use a Letter of Medical Necessity from my doctor or health care provider?

Why is my HSA/ FSA Card being declined?

My HSA/ FSA claim was denied. What should I do?

Does my employer's specific plan affect my FSA eligibility?

If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?

When will I receive my itemized receipt?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information

What happens if I need to return an HSA/FSA eligible item?

When I tried to check out with HSA/FSA eligible products, but it says the state I live in is ineligible. Why?

Flex FSA/HSA on OluKai

I'm having a problem with my Amazon Pay account or with trying to complete a purchase using my account. What do I do?

How do I make a payment with Amazon Pay?

How do I change my Amazon Pay account information?

What does it cost me to use Amazon Pay?

What payment methods can be used with Amazon Pay?

Am I protected when I use Amazon Pay?

How do I sign up for Amazon Pay?

What is Amazon Pay?

Amazon Pay

Who do I contact for questions about or issues with my Buy with Prime order?

What happens if my order is late?

When do I receive a refund for a returned item?

What is the return policy for Buy with Prime orders?

When do I receive a refund for a canceled order?

How do I cancel a Buy with Prime order?

Where can I check the status of my order?

What forms of payment are accepted when I check out using Buy with Prime?

Can I use Amazon Gift Cards or Amazon promotional discounts, when I check out using Buy with Prime?

Can I check out using Buy with Prime if I'm not in the US?

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

Do I have to be an Amazon Prime member to use Buy with Prime?

What is Buy with Prime and how does it work?

Amazon Buy with Prime

Can OluKai insoles be worn with orthotics?

Are OluKai insoles suitable for all types of shoes?

How long do OluKai insoles last?

What are the materials in the insoles?

Are there any downsides to using OluKai insoles?

How do I clean and maintain my OluKai insoles?

What sets OluKai insoles apart from others on the market?

How do I know which OluKai insoles are right for my shoe?

How do OluKai insoles enhance my comfort while wearing OluKai footwear?

Insole Replacements

Where Can I Find OluKai Kid's Sandals and Shoes?

Where can I buy OluKai near me?

Do OluKai sandals and shoes have arch support?

How do your shoes or sandals fit?

Do you have replacement insoles available?

Do you carry vegan footwear?

Where are your products made?

Why are OluKai sandals and shoes so comfortable?

Are OluKai leather sandals and shoes waterproof?

If I wear a half size in shoes, how should I size my OluKai sandals or slippers?

How do I wash or care for my OluKai footwear?

Products

How will I know if my friend made a purchase?

Can I refer someone who’s already a customer?

Do I get a reward for each friend I refer?

How many friends can I refer?

How do I redeem my referral code at checkout?

How long do I have to use my referral code?

How can I share my referral code with friends and family?

Can I stack my referral code with other discounts?

Referral

How can I use Shop Pay?

I'm having a problem with my Shop Pay account or with trying to complete a purchase using my account. What do I do?

What does it cost me to use Shop Pay?

What is Shop Pay?

What is Shop Pay Installments

Shop Pay