Contact US

OluKai US

Certain states - Louisiana, New Mexico, and Mississippi, have local and state laws limiting telehealth services. Flex is unfortunately unable to provide Telehealth Consultations and Letters of Medical Necessity to customers in these states but you may check out with always-eligible items.

Certain states - Louisiana, New Mexico, and Mississippi, have local and state laws limiting telehealth services. Flex is unfortunately unable to provide Telehealth Consultations and Letters of Medical Necessity to customers in these states but you ma

When I tried to check out with HSA/FSA eligible products, but it says the state I live in is ineligible. Why?

Flex FSA/HSA on OluKai

I want to speak to someone – how do I contact customer service?

Buying Direct from OluKai Online

What is your phone number?

What's your email address?

What's your address?

How can I opt-out of catalog mailings?

How do I become an OluKai retailer or international distributor?

Where can I find information for events and athletes for sponsorship?

How do I find my nearest OluKai retailer?

How does OluKai reduce its environmental footprint?

Why does OluKai name each of their products Polynesian words?

About OluKai

I want to change or cancel my order

Orders

What is your Shipping Policy & How Much Does Shipping Cost

How long will it take my order to ship?

Which days do you deliver packages on?

I only received one item, where is the rest?

Do you guys offer international shipping?

Do you ship to P.O. Boxes?

Free Christmas Delivery - 2025

Shipping

Can I return or exchange my gift?

When will I receive my Refund, Exchange, or eGift Card Refund?

How do I return or exchange my order?

Extended Holiday Returns & Exchanges

What is your return or exchange policy?

Returns & Exchanges

Do you have a guarantee on your footwear?

What do I do if my sandals or shoes are damaged or defective?

How do I submit a warranty claim?

Warranty

Can I buy Digital Gift Cards using Afterpay?

Can I pay my Afterpay balance early?

Will I be notified when a payment is due?

Is there a minimum age requirement for Afterpay?

Where can I find out more about Afterpay

Are there extra fees when I use Afterpay?

What if I can't pay an Afterpay installment?

How does the payment schedule work with Afterpay?

Is there a limit to how much I can spend on a single transaction using Afterpay?

How do I use Afterpay?

What Is Afterpay?

Afterpay

How do I create and manage my OluKai profile? - Subscription Instructions

Profile

Can I use Afterpay to purchase a digital gift card?

Are you able to use digital gift cards at OluKai retail locations?

What is the dollar amount minimum and maximum that you can purchase?

How and where can you use a gift card in the checkout?

Do you offer physical gift cards or just digital?

Do you offer gift cards?

Gift Cards

Who is eligible for the GovX ID Discount?

What is the discount?

Where can I use the GovX ID Discount?

Is my information secure?

How do I redeem the GovX ID Discount online?

GovX Gift: Military, First Responders, Teachers, Gov. Employees

What is an HSA/FSA Account?

What is Flex and what is their relationship with OluKai?

How much will I save using my HSA/ FSA funds?

How to make a purchase with Flex?

Do I need a prescription to purchase OluKai products with HSA/FSA dollars?

What is a Letter of Medical Necessity?

Can I also get/use a Letter of Medical Necessity from my doctor or health care provider?

Why is my HSA/ FSA Card being declined?

My HSA/ FSA claim was denied. What should I do?

Does my employer's specific plan affect my FSA eligibility?

If I do not have enough funds in my HSA/FSA account to cover my purchase in full, can I still use Flex at checkout?

When will I receive my itemized receipt?

I submitted my Flex itemized receipt for reimbursement and my FSA requires more information

What happens if I need to return an HSA/FSA eligible item?

I'm having a problem with my Amazon Pay account or with trying to complete a purchase using my account. What do I do?

How do I make a payment with Amazon Pay?

How do I change my Amazon Pay account information?

What does it cost me to use Amazon Pay?

What payment methods can be used with Amazon Pay?

Am I protected when I use Amazon Pay?

How do I sign up for Amazon Pay?

What is Amazon Pay?

Amazon Pay

Who do I contact for questions about or issues with my Buy with Prime order?

What happens if my order is late?

When do I receive a refund for a returned item?

What is the return policy for Buy with Prime orders?

When do I receive a refund for a canceled order?

How do I cancel a Buy with Prime order?

Where can I check the status of my order?

What forms of payment are accepted when I check out using Buy with Prime?

Can I use Amazon Gift Cards or Amazon promotional discounts, when I check out using Buy with Prime?

Can I check out using Buy with Prime if I'm not in the US?

Is it similar to the shopping experience that I'm familiar with as an Amazon Prime member?

How do I make a purchase using my Prime shopping benefits on sites beyond Amazon.com?

Do I have to be an Amazon Prime member to use Buy with Prime?

What is Buy with Prime and how does it work?

Amazon Buy with Prime

Can OluKai insoles be worn with orthotics?

Are OluKai insoles suitable for all types of shoes?

How long do OluKai insoles last?

What are the materials in the insoles?

Are there any downsides to using OluKai insoles?

How do I clean and maintain my OluKai insoles?

What sets OluKai insoles apart from others on the market?

How do I know which OluKai insoles are right for my shoe?

How do OluKai insoles enhance my comfort while wearing OluKai footwear?

Insole Replacements

Where Can I Find OluKai Kid's Sandals and Shoes?

Where can I buy OluKai near me?

Do OluKai sandals and shoes have arch support?

How do your shoes or sandals fit?

Do you have replacement insoles available?

Do you carry vegan footwear?

Where are your products made?

Why are OluKai sandals and shoes so comfortable?

Are OluKai leather sandals and shoes waterproof?

If I wear a half size in shoes, how should I size my OluKai sandals or slippers?

How do I wash or care for my OluKai footwear?

Products

How will I know if my friend made a purchase?

Can I refer someone who’s already a customer?

Do I get a reward for each friend I refer?

How many friends can I refer?

How do I redeem my referral code at checkout?

How long do I have to use my referral code?

How can I share my referral code with friends and family?

Can I stack my referral code with other discounts?

Referral

How can I use Shop Pay?

I'm having a problem with my Shop Pay account or with trying to complete a purchase using my account. What do I do?

What does it cost me to use Shop Pay?

What is Shop Pay?

What is Shop Pay Installments

Shop Pay

When I tried to check out with HSA/FSA eligible products, but it says the state I live in is ineligible. Why?Updated 5 hours ago