About Holoholo Club

  • What is the Holoholo Club?

    Holoholo Club is OluKai’s exclusive loyalty program with which you’ll earn Makau to unlock exclusive rewards and experiences. Holoholo means "to cruise around or do things just for fun", which is something we could all use a little more of. That's why we're committed to providing you with benefit...
  • Is Holoholo Club free to join?

    Yes! Holoholo Club is free and easy to join. You’ll start unlocking benefits right away.
  • What happened to the ‘Ohana Program?

    The ‘Ohana Program ended on October 27, 2022. It has been replaced by our brand new loyalty program – Holoholo Club.
  • Does my loyalty account expire?

    You’ll be considered an active member if you have earned at least one (1) Makau in the last 24 months.
  • I want to speak to someone – how do I contact customer service?

    If you have any questions regarding Holoholo Club or all things OluKai, you may email Customer Service at info@olukai.com or call (866)-467-9694 ext. 5.
  • What is a Makau?

    Our points are called Makau. The makau is a type of traditional fishhook, one you might recognize from our logo. Its cultural significance runs deep in Hawai‘i, representing safe passage, good fortune, and strength to those who wear it. Some makau were prized so highly that they were thought to p...
  • How do I earn Makau?

    You'll earn Makau by making purchases online at olukai.com and olukai.ca, OluKai Retail Stores, or engaging with us online. The more Makau you earn, the more exclusives benefits you will unlock. It's that easy. Here’s how you’ll earn Makau: Make A Purchase: You’ll earn 1 Makau for every $1 spen...
  • Where can I find my Makau balance?

    Log in to your account (through “Sign In” in upper right hand corner of the website) and visit the “Holoholo Club" tab. You’ll see how many Makau you’ve earned within your qualifying 12-month period.
  • Where can I find my pending Makau balance?

    Log in to your account (through “Sign In” in upper right hand corner on the website) and visit the “Holoholo Club” tab. You’ll see how many pending Makau you have. Because members enjoy a 30-day return policy, your Makau will be confirmed 30 days after purchase.
  • What is “Pending Makau”?

    Makau earned from purchases start as “Pending” in your member profile. Because members enjoy a 30-day return policy, your Makau will be confirmed 30 days after purchase. If the purchase is returned during the 30-day return period, the Makau will be withdrawn.
  • Do Makau expire?

    Your Makau balance resets every year. Your Makau earned in your qualifying period qualifies you into Cruiser, Voyager or Wayfinder status. The date of the reset may vary between members, since the qualifying 12-month period is based on your date of enrollment in the program. If you want to know...
  • What can I do with my Makau?

    The Makau you earn qualifies you to unlock exclusive rewards and experiences. Members unlock Cruiser status automatically. Achieving Voyager or Wayfinder status requires a minimum number of Makau earned per qualifying period: Cruiser: 0-349 Makau Voyager: 350-549 Makau Wayfinder: 550+ Makau
  • What happens to my Makau if/when I make a return?

    Within 30-day return period: The Makau associated with the items you return will be removed from your Pending Makau balance. After 30-day return period: The accumulated Makau associated with the items you return will be removed from your Confirmed Makau balance. Therefore, you might be adjusted ...
  • What happens to my Makau if/when I cancel items?

    The Makau associated with the items you have canceled will be removed from your Pending Makau balance.
  • Can I earn Makau at OluKai Retail Stores?

    Yes, you can earn Makau on olukai.com, olukai.ca and at OluKai Retail Stores.
  • Can I earn Makau at purchases from other retail stores/wholesale partners?

    No, purchases not made online or at an OluKai Retail Store will not earn Makau.
  • What is my qualifying 12-month period?

    Your qualifying 12-month period starts when you enroll in the program. For example, if you enroll in the program on November 10, 2022, your qualifying 12-month reference period will start on November 10 of each year and end on November 9, of each year. Your tier anniversary date will be November...
  • How long do I get my Holoholo Club benefits for?

    During a qualifying 12-month period following enrollment in Holoholo Club, you may reach a higher status if you earn the minimum required number of Makau to reach that status. On your anniversary date, i.e., when a new qualifying period begins, you will either keep your status or adjust to a lowe...
  • What rewards and unique experiences do members enjoy?

    As a Holoholo Club member, you enjoy exclusive rewards such as: Free Shipping (priority varies by Tier and location) Trip Giveaway Entries (US residents only) Member Gifts and Invitation Only Experiences (certain members only) 30-Day Free Returns & Exchanges More benefits can be unlocked the...
  • How can I know what my status is?

    Log in to your account (through “Sign In” in the upper right hand corner of the website) and visit the “Holoholo Club” tab. You’ll see if you have reached Cruiser, Voyagaer or Wayfinder tier status. Benefits are based on how many Makau are earned during the qualifying period (See “Qualifying Per...
  • How can I see my entries for the Signature Hawai‘i Experience trip giveaway?

    Log in to your account (through “Sign In” in the upper right-hand corner of the website) and visit the “Holoholo Club” tab. You’ll see how many entries you have collected for the annual trip contest. Contest giveaway is open to US residents only.
  • How do I claim my birthday gift?

    For Voyager and Wayfinder members, when you order a pair of footwear during your birthday month, your gift will be added to your cart automatically. Don’t worry, we will also email you to celebrate and remind you! Your gift will be available from the first day of your birthday month, so you have...
  • How do I claim my Annual Member Gift?

    For Voyager and Wayfinder members, we will notify you when our Annual Member Gift event has launched. You will have a certain window of time to select your gift of choice and we will ship it to the address provided at checkout. Stay tuned for details!
  • What are Invitation Only Experiences?

    COMING SOON: We want to give you access to exclusive and immersive experiences by connecting you with our ambassadors in Hawai‘i. Be on the lookout for details on how to register!
  • What is Ambassador Connect?

    COMING SOON: Have an upcoming trip to the Islands? Get local travel recommendations, like where to go and what to eat, from our ‘ohana in Hawai‘i. Members can expect to receive access to ambassador-curated lists and content. Be on the lookout for the launch soon.