Welcome to the OluKai Help Site

• Why does OluKai name each of their products Polynesian words?
• How does OluKai reduce its environmental footprint?
• Where can I find information for events and athletes for sponsorship?
• How do I find my nearest OluKai retailer?
• How do I become an OluKai retailer or international distributor?
• Buying Direct from OluKai Online
• How can I opt-out of catalog mailings?

See all articles in About OluKai →

• I want to change or cancel my order

• What Is Afterpay?
• How do I use Afterpay?
• How does the payment schedule work with Afterpay?
• Are there extra fees when I use Afterpay?
• Is there a limit to how much I can spend on a single transaction using Afterpay?
• Is there a minimum age requirement for Afterpay?
• What if I can't pay an Afterpay installment?

See all articles in Afterpay →

• Recommended Holiday Shipping Cutoffs
• Where do you ship from?
• Do you ship to P.O. Boxes?
• How long will it take my order to ship?
• Which days do you deliver packages on?
• Do you guys offer international shipping?
• I only received one item, where is the rest?

• What is your return or exchange policy?
• Extended Holiday Returns & Exchanges
• How do I return or exchange my order?
• When will I receive my Refund, Exchange, or eGift Card Refund?
• Can I return or exchange my gift?

• How do your shoes or sandals fit?
• If I wear a half size in shoes, how should I size my OluKai sandals or slippers?
• Do OluKai sandals and shoes have arch support?
• Why are OluKai sandals and shoes so comfortable?
• How do I wash or care for my OluKai footwear?
• Are OluKai leather sandals and shoes waterproof?
• Do you have replacement insoles available?

See all articles in Products →

• What do I do if my sandals or shoes are damaged or defective?
• How do I submit a warranty claim?
• Do you have a guarantee on your footwear?

• What is the Holoholo Club?
• Is Holoholo Club free to join?
• What happened to the ‘Ohana Program?
• Does my loyalty account expire?
• I want to speak to someone – how do I contact customer service?
• What is a Makau?
• How do I earn Makau?

See all articles in About Holoholo Club →

• How do I create and manage my OluKai profile?

• What is Amazon Pay?
• How do I make a payment with Amazon Pay?
• What does it cost me to use Amazon Pay?
• What payment methods can be used with Amazon Pay?
• How do I sign up for Amazon Pay?
• I'm having a problem with my Amazon Pay account or with trying to complete a purchase using my account. What do I do?
• Am I protected when I use Amazon Pay?

See all articles in Amazon Pay →

• Why are insoles only available to Holoholo Club Members?
• How do OluKai insoles enhance my comfort while wearing OluKai footwear?
• How do I know which OluKai insoles are right for my shoe?
• What sets OluKai insoles apart from others on the market?
• How do I clean and maintain my OluKai insoles?
• Are there any downsides to using OluKai insoles?
• What are the materials in the insoles?

See all articles in Insole Replacements →