Welcome to the OluKai Help Site

About OluKai

6 articles in this Topic

• Why does OluKai name each of their products Polynesian words?
• How does OluKai reduce its environmental footprint?
• Where can I find information for events and athletes for sponsorship?
• How do I find my nearest OluKai retailer?
• How do I become an OluKai retailer or international distributor?
• How Can I Opt-Out of Catalog Mailings

Orders

1 article in this Topic

• I want to change or cancel my order

Shipping

7 articles in this Topic

• Recommended Holiday Shipping Cutoffs
• Where do you ship from?
• Do you ship to P.O. Boxes?
• How long will it take my order to ship?
• Which days do you deliver packages on?
• Do you guys offer international shipping?
• Free Christmas delivery on orders over $125 placed by 12/21 at 11:00 AM PST

Returns & Exchanges

5 articles in this Topic

• What is your return or exchange policy?
• Extended Holiday Returns & Exchanges
• How do I return or exchange my order?
• When will I receive my Refund, Exchange, or eGift Card Refund?
• Can I return or exchange my gift?

Products

8 articles in this Topic

• How do your shoes or sandals fit?
• If I wear a half size in shoes, how should I size my OluKai sandals or slippers?
• Why are OluKai sandals and shoes so comfortable?
• How do I wash or care for my OluKai footwear?
• Are OluKai leather sandals and shoes waterproof?
• Do you have replacement insoles available?
• Do you carry vegan footwear?

See all articles in Products →

Warranty

3 articles in this Topic

• What do I do if my sandals or shoes are damaged or defective?
• How do I submit a warranty claim?
• Do you have a guarantee on your footwear?