What is your return or exchange policy?

Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value.

First-time customers receive free returns.

All other returns for refund will be charged a $5 restocking fee on the returned product.

Please place your exchange or refund within 30 days from the date your order is placed at OluKai.com. Items must be in new, unused condition with the original packaging and tags. In order to qualify for refunds back to original payment method, items must be in new/excellent condition.

We offer four options for returns and exchanges.

  1. Exchange for another color and/or size
  2. Exchange for a new style
  3. Return for store credit
  4. Return for a refund back to the original payment method.

We will begin processing your new order or email your store credit as soon as the Return Bar processes your exchange.

For any order totaling over $700, returns will need to be processed by contacting our Aloha Experience Team. Thank you for helping us prevent fraud.

Start My Return or Exchange

Apr 1, 2024