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Returns & Exchanges

Can I return or exchange my gift?

We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need t

When will I receive my Refund, Exchange, or eGift Card Refund?

For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing:. If you elect to use a shipping courier, as soon as the package is scanned by the courier:. You will receive a confirmation e

How do I return or exchange my order?

We offer two options for returning your items to us:. You will need your order number to begin processing your return or exchange. You can find your order number on:. For more details on our return & exchange policy please visit "What is your return

Extended Holiday Returns & Exchanges

Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 26th at olukai.com/returns. As always, free ship

What is your return or exchange policy?

Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value. All other returns for refund will be charged a $5 restocking fee on the ret