• How long will it take my order to ship?

    We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed. When your order ships, you will receive a confirmation with the tracking information letting you know it’s on the way. Upgrading your shipping method...
  • Which days do you deliver packages on?

    Most of our orders are delivered by FedEx Home Delivery and they do deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout. Note: Shipments are only picked up Monday−Friday.
  • I only received one item, where is the rest?

    Only received part of your order? If you have ordered a few items, we may need to fulfil your order from multiple locations - that way you don't miss out on any of your items! This means we will pack and ship your items separately and therefore some items may arrive at a later date, even though ...
  • Do you ship to P.O. Boxes?

    We ship all of our orders with FedEx and cannot deliver to P.O. Boxes. If you enter a P.O. Box at checkout your order will be held until we can verify a physical shipping address for you.
  • Do you guys offer international shipping?

    Currently, we do not offer international shipping on Customers are able to shop at these official OluKai international websites: Canada: UK: Australia: Europe:
  • 2023 Recommended Holiday Shipping Cut-Offs

    The holidays are right around the corner and we want to help get your gifts delivered to the right place at the right time. For the best chance of receiving your orders in time, please see our recommended holiday shipping cutoff schedule below. We encourage you to shop early this holiday season t...
  • What is your Shipping Policy & How Much Does Shipping Cost

    Processing Time: Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons. Shipping Options: We offer standard and expedited shipping options. Standard shipping usually takes 2-4 days, whi...