What do I do if my sandals or shoes are damaged or defective?
Return all OluKai footwear covered under warranty to the original place of purchase. The authorized retailer can replace the footwear in question. Please remember to bring your receipt. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you...
How do I submit a warranty claim?
If your sandals or shoes are covered under warranty, please send a message or email firstname.lastname@example.org along with all of the details below.
Order number if ordered from our website
Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it i...
Do you have a guarantee on your footwear?
OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.
The following defects are covered by the OluKai Guarantee:
Straps pulling out where soles are not excessively wo...