Warranty

• What do I do if my sandals or shoes are damaged or defective?

  All orders placed thru OluKai.com and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location other than where you live, you can submit ...

• How do I submit a warranty claim?

  If your sandals or shoes are covered under warranty, please start your warranty claim here or send us an email at info@olukai.com along with all of the details below. Order number if ordered from our website Photo of the style information printed on the bottom of the strap or inside the shoe. Pl...

• Do you have a guarantee on your footwear?

  OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion. Start your warranty claim here. The following defects are covered by the OluKai Guarantee: Straps pulling out wh...