How do I submit a warranty claim?

If your sandals or shoes are covered under warranty, please send a message or email along with all of the details below.

  1. Order number if ordered from our website
  2. Photo of the style information printed on the bottom of the strap or inside the shoe. Please provide this even if it is illegible. Example:
    • VC 01/20
    • 10443-PVPV
    • LAE‘AHI
    • US M10.5 EUR 43.5
  3. Style name, color, and size
  4. Photo of the defect
  5. Approximate date of purchase (month and year)
  6. Shipping address (United States only)
  7. Phone number

We can only process your warranty claim once all items are received.

Warranty Policy

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